Our Privacy Policy

At Axess Commercial Interiors, we are committed to protecting your privacy and ensuring the confidentiality and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business operations. This may include:

• Name, address, phone number, and email.
• Business details, including company name and position.
• Information related to your project requirements.
• Payment and billing information.

We may collect this information when you:

• Contact us via our website, email, or phone.
• Engage with us to provide services.
• Subscribe to our newsletters or updates.
• Interact with us through social media or attend events.

2. Use of Personal Information

The personal information we collect is used for the following purposes:

• Providing you with services, including project management and fitout solutions.
• Processing payments and managing accounts.
• Responding to inquiries and providing customer support.
• Sending updates, promotions, or marketing material (only where consent is provided).
• Conducting market research and improving our services.
• Complying with legal and regulatory obligations.

3. Disclosure of Personal Information

We do not disclose personal information to third parties unless:

• It is required to provide our services (e.g., to contractors, suppliers, or subcontractors).
• You have consented to the disclosure.
• We are required to by law (e.g., to comply with legal obligations or government authorities).
• It is necessary to protect our rights, property, or safety.

We ensure that third parties with whom we share your personal information uphold equivalent privacy standards and only use your information for the agreed purposes.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes:

• Secure storage of physical and digital records.
• Regular review of data security practices.
• Access control to ensure only authorized personnel have access to your information.

Despite our efforts, no data transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee the absolute security of any information you transmit to us.

5. Access and Correction

You have the right to access the personal information we hold about you. If you believe the information we have is incorrect or out of date, you may request correction. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe.

6. Use of Cookies and Website Data

Our website may use cookies to improve user experience and gather analytics. Cookies are small files stored on your device that track website activity. You may disable cookies through your browser settings, though this may affect the functionality of our website.

We may also collect non-personal information about your website usage (e.g., IP address, browser type) for the purpose of improving our website and services.

7. Marketing Communications

Where you have consented, we may use your personal information to send you marketing communications about our services or promotions. You may opt out of receiving marketing material at any time by following the unsubscribe instructions provided or contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be available on our website, and we encourage you to review it periodically.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Axess Commercial Interiors
PO Box 325, Ringwood VIC 3134
Phone: 03 8845 6504
Email: ad***@ax************.au

We will respond to your inquiry as soon as possible and within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.